Privacy, Shipping & Returns Policy
"Product" means a product displayed for sale on the website; "Product Description" means that part of the website where certain terms and conditions in respect of the individual product are provided; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" Wessex Distillery Ltd.; "Website" means the website located at www.wessexdistillery.com or any subsequent URL which may replace it; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
We will not ask you for personal information unless it is required to deliver your products. This usually means we'll need the name, full address, including post code & mobile telephone number of the recipient. We will not share personal information with anyone, except to comply with the law, improve our products, or protect our rights. We will not store personal information on our servers unless necessary for processing the order and for record keeping.
We can only process orders for deliveries in the United Kingdom. The cost of shipping is detailed on the website. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Orders will be delivered within the United Kingdom by DHL courier. The tracking number for the delivery, detailed in the confirmation email we'll send out, may be used on the DHL website to track the order https://parcel.dhl.co.uk/track-a-parcel. Orders will be processed within 2 days and transported by over-night courier to the shipping address provided. As the products contain alcohol they should be sign for by someone 18 years of age or older.
If an order is not received within 5 days of placing the order, please contact us by e-mail at firstname.lastname@example.org or call us on 01428-684545 between 9:00am – 5:00pm, Monday to Friday (excluding Bank holidays).
All payments are processed through Shopify using PayPal or the following major payment cards only; Visa, MasterCard and Amex. Payment will, be debited from your account upon receipt of your order. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
Wessex Distillery Ltd. does not have access to or store your bank/credit card details.
5. REFUND & RETURNS POLICY
If on receipt of your order, you decide within 14 days that it is not wanted, we will pay a refund to the bank/credit card used to make the original payment when the order is returned to us intact. We will also pay a refund or replace the order if a product is faulty. Please contact us by email at email@example.com or call us on 01428-684545 between 9:00am – 5:00pm, Monday to Friday (excluding Bank holidays).